I should have seen the end coming as I started my illustrious career in a phone support center for lab testing. I guess career isn’t really the right word for that particular job. More like paycheck procurement pursuit. Ooh, doesn’t that sound fancy! Anyway, I knew it wasn’t long term. I didn’t have any great aspirations to climb the corporate ladder in a medical testing company, I just wanted to help pay the mortgage, you know?
And the job wasn’t bad at first. I’d taken a break from teaching to get some health problems under control but again, bills, so this was a simple nine-to-five, no work brought home on the weekend gig. I didn’t expect much but I did expect a decent work environment.
Okay, those of you who’ve worked lots of cubicle jobs can stop laughing at me now.
All I’d known up to that point – with grownup jobs anyway – was teaching. I’d worked in elementary, middle, and high school, both in country and city settings. I figured a job was a job but I didn’t really factor in how wildly different working in a school versus cubicles would be. Yeah, that sounds kinda dumb now that I read it back but there it is and it’s a big part of how I didn’t imagine anything close to how that job would end.
At first it was just the daily grind. I was good at it – problem solving, conflict resolution – but things started going downhill as the stress level rose. The push for call stats got intense and when you add in the stress of some of those incredibly rude callers it made for a perfect storm. I tried working within the department, shifting job responsibilities to make things better but nothing really seemed to fix the baseline anxiety levels. At some point I had to decide: was this paycheck worth a minute by minute risk of stroking out? Would the stress of finding another job be even worse?
In the end the decision was more cut and dry than any I’d ever made before. One day, when my immediate supervisor called me into her office to tsk tsk me for clocking in two minutes late from lunch I felt my own personal manifestation of The Last Straw. I called the hubby at work, had him check into how long it would take to get onto their insurance, and had turned in my notice by the end of the day. Sometimes you just know, you know? The beginning of that four year adventure didn’t promise rosy adventures but it certainly didn’t prepare me for the nuclear explosion at the end.
Linda hosts Stream of Consciousness Saturday. This week’s prompt is “the beginning, the end.” Write about the beginning of something and the end of something. Bonus points if your first sentence contains “the end” and your last sentence contains “the beginning.” <– Read that again. Have fun!
It definitely was for the best. Just maybe the path to that better opportunity has just opened up.
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Sometimes we have to have faith that the right path is a blind one.
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Did I read that right? Four year experience? You lasted four years in that hell? I know from these soul-killing jobs. When I lost my business in the “crash” in 2008 (or was it 2009?) it was the end of reasonable work and the beginning of “you’ve got to be kidding” hell. I am college educated, but no degree (double major in engineering and industrial design and I just never got through all of the two degrees!). Without that paper of a diploma, the only thing out there are those crap jobs. A reasonable, competent adult goes into a job thinking, “I will do my job. I will be professional. I will be pleasant. This may not be my dream job but there’s no reason it can’t be pleasant.” And then the reality sets in. That my be YOUR intent but the system and the incredibly awful management they foster, just makes a meh job into a living hell. They are the most dehumanizing environments ever. It is like the lower on the food chain you are “they” just have to make your life hell for no other reason than they can. Have I said hell enough? I already had PTSD, by then end of 10+ years of living hell jobs I now have complex PTSD. I’ve done phone (and computer IM) customer service. I’ve worked front desk and exit desk in hospitals (slightly but not much better than CSR). I now need to go have an adult drink… I’m pretending I’m on European time.
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That was exactly my impression. I had this supervisor and not to be mean about it but I knew I was smarter than her and there she was calling me on the carpet about clocking in two minutes late. It made me crazy. I’ve actually got my degree but needed a low stress (I know, HA) job until I was ready to return to the classroom. I held on as long as I could but sheesh.
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I understand your stress level. When there was a strike at the company, I was put on call center duty- the worst experience of my life. Good job on the prompt.
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It’s a singularly stressful job, that’s for sure.
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Laura, phone support is tough work as you know. Turnover is high for the reasons you noted. You were likely a seasoned veteran by the time you turned in your notice. Keith
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I was. Probably the most irritating thing about it was that I was great at fixing patient problems. I hated leaving knowing I was actually doing good there.
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Laura, you obviously care about doing whatever you do as well as you can. That makes you a valuable asset to any enterprise. Keith
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it sounds like the perfect call.
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It made a world of difference to me.
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Good riddance indeed. Two minutes? What a joke! I’m sorry you had to go through a stressful work environment, but glad you were able to get out of it!
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I was used to autonomy but they were into micromanaging. Couldn’t clock in more than 1 min early either – it was a big building so you can imagine the stampede to clock through within the acceptable window. Ridiculous.
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Good riddance, I’d say.
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It sure was.
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👍👍👍
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